HANDS ON
HOSPITALITY
THAT DELIVERS
WE DON'T DEAL IN THEORY
OR CORPORATE JARGON
WE FOCUS ON HANDS-ON SUPPORT
With over 20 years in the UK hotel industry, I help hotels perform better in practical, realistic ways that actually work.
I’ve spent 16 years in senior roles as an Operations Manager and General Manager, mainly in busy city-centre hotels, most recently leading a successful aparthotel in Liverpool city centre. I understand the day-to-day pressures of hotel operations from front office challenges and staffing issues to driving revenue, managing OTAs, and protecting online reputation.
I don’t deal in theory or corporate jargon. I focus on hands-on support and clear solutions that can be implemented in live hotel environments.
WE DON'T DEAL IN THEORY OR CORPORATE JARGON
WE FOCUS ON HANDS-ON SUPPORT
With over 20 years in the UK hotel industry, I help hotels perform better in practical, realistic ways that actually work.
I’ve spent 16 years in senior roles as an Operations Manager and General Manager, mainly in busy city-centre hotels, most recently leading a successful aparthotel in Liverpool city centre. I understand the day-to-day pressures of hotel operations from front office challenges and staffing issues to driving revenue, managing OTAs, and protecting online reputation.
I don’t deal in theory or corporate jargon. I focus on hands-on support and clear solutions that can be implemented in live hotel environments.
WHO WE WORK WITH
we deliver a complete hospitality overhaul
We look at everything your business is doing, from brand and marketing through to revenue performance, and identify exactly where improvements can be made.
WHAT WE HELP HOTELS ACHIEVE
Smarter operations. Stronger revenue. Happier guests.
We partner with hotels to strengthen operations, maximise revenue, and build high-performing teams that deliver exceptional results.
We improve operational efficiency
We boost operational efficiency by streamlining front office operations and maximising staff productivity.
We increase revenue and occupancy
We drive revenue growth and maximise occupancy through strategic front office optimisation.
We strengthen online presence and OTA performance
We strengthen online visibility and optimise OTA performance to increase bookings and brand reach.
We enhance guest experience and review scores
We elevate guest experience to boost satisfaction and improve review scores.
We Put clear, achievable systems in place for their teams
We Implement clear, practical systems that empower teams to perform consistently and effectively.
THE PACKAGES WE OFFER
KEEPING THINGS SIMPLE – SO YOU KNOW WHAT YOU’RE GETTING
PACKAGE 1 ONLINE PERFORMANCE REVIEW
Ideal for: Hotels wanting quick, actionable insight
Duration: Remote review
Includes:
– In-depth review of your website, highlighting improvements to boost conversions, sales, and profit margins
– Analysis of online reviews (Google & TripAdvisor), identifying trends, guest feedback, and opportunities for improvement
Deliverables:
– A detailed written report outlining findings
– Clear, practical recommendations you can implement immediately
PACKAGE 2 Online Presence & OTA Optimisation
Ideal for: Hotels relying heavily on online bookings
Includes:
– Everything in Package 1
– Full review and optimisation of OTA listings (e.g. Booking.com, Expedia, TripAdvisor)
– Ensuring all listings are accurate, complete, and positioned for maximum visibility and impact
Optional Add-Ons:
– Photography package to ensure your property is showcased at its best
PACKAGE 3 Operational & Revenue Snapshot
Ideal for: Hotels relying heavily on online bookings
Includes:
– Everything in Package 1
– Full review and optimisation of OTA listings (e.g. Booking.com, Expedia, TripAdvisor)
– Ensuring all listings are accurate, complete, and positioned for maximum visibility and impact
Optional Add-Ons:
– Photography package to ensure your property is showcased at its best
PACKAGE 4 In-Depth Operations & Revenue Review
Ideal for: Boutique hotels, aparthotels, and new start-ups
Duration: 1–2 weeks (option to extend)
Includes:
– Comprehensive front office and operational review
– Detailed revenue analysis including ADR, RevPAR, occupancy trends, and dynamic pricing strategy
– Sales & marketing review: website, OTAs, social media, and direct booking strategy
– Creation of a 30–60 day action plan
Deliverables:
– Professional, easy-to-follow report with step-by-step operational guidance
– Optional onsite walkthrough, staff training, or implementation support (additional cost)
PACKAGE 5 Long-Term Support & Growth Partnership
Ideal for: Start-ups and growing boutique hotels or aparthotels
Duration: 6 months – 1 year (option to extend)
Includes:
– Comprehensive operations and front office review
– Ongoing revenue management support (rates, ADR, RevPAR, occupancy, dynamic pricing)
– Sales & marketing support, including:
– Website design support
– OTA setup and management
– Social media management
– 6–12 month marketing plan including online advertising
– Regular reporting with a step-by-step operational roadmap
– Optional onsite walkthroughs
Additional Value:
– Access to a detailed online front office training workbook, ensuring new starters receive structured, consistent training throughout probation
ADD THE WOW FACTOR
ADDITIONAL EXTRAS FOR YOU TO CHOOSE – BECAUSE GREAT SPACES DESERVE GREAT SHOTS
From scroll-stopping photography to cinematic video walkthroughs and eye-catching drone footage, our media packages capture your venue at its absolute best. Half day or full day – you choose. We’ll make it shine.
HALF DAY
PHOTOGRAPHY
PACKAGE
Exterior shots
Reception and bar areas
Small curated image selection
FULL DAY
PHOTOGRAPHY
PACKAGe
Exterior, reception, and bar areas
Full room photography
OPTIONAL
EXTRAS
Video walkthroughs
Drone footage
Safety, Sorted.
Because smooth check-ins shouldn’t come with crossed fingers.
From first aid training and fully stocked first aid boxes to risk assessments and front-of-house health & safety training – we’ve got you covered.
ALL IN ONE PACKAGE health & safety support
Includes:
– First aid training for a set number of staff (out sourced )
– First aid box supplied
– Risk assessments
– Health & safety training for front office teams
Reception team member training starts from
– One 2 One training half day (4 hours)
– Full day (8 Hours )
– Team training
LET’S CONNECT
If you’re ready to elevate your venue, sharpen your team, or add those extra touches that make a real difference, we’d love to talk.
Tell us what you need and we’ll help you make it happen – simply, professionally, and without the fuss.
WE CAN’T WAIT TO HEAR FROM YOU
Let's Chat
Get in touch